The DWC Team
Simply knowing and understanding the regulations is not enough. By balancing a commanding knowledge of regulations with business realities and critical thinking, each DWC team member becomes a strategic business partner to his or her clients. Every client is assigned a service team consisting of a Consultant, Team Leader and Partner to handle all aspects of plan design and administration.
Keith H. ClarkManaging Partner
Keith is one of the founders of DWC ERISA Consultants. He has over 30 years of experience, nearly 18 of which have been devoted to molding DWC into the firm it is today. Before focusing exclusively on ERISA consulting at DWC, Keith honed his skills at several top firms including Coopers & Lybrand,
Keith has immeasurable practical expertise leading companies in the employee benefits industry. A well-known author of "The Defined Contribution Handbook" and keynote industry speaker, Keith is known for his entertaining and direct presentation style. Today, he continues to share his enthusiasm as an adjunct professor at the University of Minnesota's Carlson School of Management, teaching Executive Compensation and Taxation of Employee Benefits. Keith earned his Master of Business Administration at Auburn University and Bachelor of Science in Economics at the University of Minnesota.
Douglas W. HoeferPartner/Investment Advisor Solutions
Doug has over 20 years of experience working in the retirement plan industry. Doug began in the industry as an investment advisor assisting plan sponsors with the selection of service providers, fiduciary best practices,
Known for his collaborative approach, Doug uses his expertise to help investment advisors with plan design, plan analysis and vendor selection. As a provider/vendor specialist, he has been instrumental in helping colleagues solve client challenges through easy to understand solutions.
Adam C. PozekPartner/In-House Counsel & CFO
Adam is a nationally known author and speaker with nearly 30 years of experience in the retirement plan industry. As a partner at DWC, Adam is known for designing customized plans for clients and assessing benefit programs in relation to mergers and acquisitions. He also consults with plan fiduciaries to help them establish and document prudent practices as required by ERISA.
Adam is actively involved with the American Society of Pension Professionals & Actuaries (ASPPA) where he serves as a member of the Leadership Council. He is also Immediate Past President and a long-serving former member of the Government Affairs Committee. He also served a 3-year term on the IRS Advisory Committee on Tax Exempt and Government Entities.
Adam's articles have been published in The Journal of Pension Benefits, The Journal of Financial Services Professionals, Plan Consultant Magazine and The 403(b) Advisor. He has provided testimony to the ERISA Advisory Council and co-authored several comment letters and proposals to the Treasury Department and Congress.
Lori ReayPartner/Investment Advisor Solutions
Lori has over 16 years of experience working in the retirement plan industry. She works closely with financial advisors and clients to design and implement plans that meet their goals and objectives.
Lori is a former recipient of the American Institute of
Jen Gibbs SwetsPartner-In-Charge Consulting Group Jen has more than 15 years of experience in the retirement plan industry focusing on plan design through collaboration clients and advisors. As a partner at DWC, Jen looks for opportunities to implement and enhance retirement plan programs in ways that support the plan sponsor’s business and savings goals while creating meaningful savings opportunities for participants.
She is passionate about playing an active role in the retirement plan industry and has held several leadership roles within the American Society of Pension Professionals & Actuaries (ASPPA), including her current role on the Leadership Council where she leads the Millennial Task Force for next-generation engagement. She has also served as the Co-Chair of the ASPPA National Conference, Co-Chair of the ASPPA Regional Conferences, and volunteered on ad-hoc Retirement Plan Academy committees.
Jen has served as a speaker for numerous groups and also published articles in The Journal of Pension Benefits and Plan Consultant Magazine. Dedicated to her community, Jen serves as a sustainer for the Junior League of Norfolk-Virginia Beach where she held several board positions during her tenure. She is a LEAD Hampton Roads graduate and has participated in College of William & Mary Alumni events. She was recently recognized by Inside Business as a Top 40 Under 40
Joe NicholsDirector of Actuarial Services
Joe joined DWC in 2018 as our in-house actuary, bringing 30 years of industry experience to the firm and its clients. His role as Director of Actuarial Services is to streamline defined benefit plan processes, and ensure accuracy and effective communication to our partners and clients.
Joe has worked with both national and regional actuarial firms providing actuarial consulting and administration to plans of all sizes and complexities. He was first exposed to cash balance plans early in his career, and has helped to design and implement hundreds of new cash balance plans over the last decade. Joe is very involved in volunteering for the actuarial profession. He currently serves as Treasurer of the American Retirement Association and is a Past Chair of the Foundation. He also serves Chair of The Actuarial Foundation and is a Past President of both the American Society of Pension Professionals and Actuaries (ASPPA) and ASPPA College of Pension Actuaries.
Cindy BantaManaging Consultant (Compliance Services)
Cindy started out working for a bundled service provider and learned all aspects of retirement plan administration and record keeping. This allowed her to identify what she was passionate about, which led her to join DWC as a retirement plan consultant in 2014.
Ali (Bechtel) SmithMarketing Director
As the Marketing Director for DWC Ali’s role is to improve the investment advisor experience and the brand’s presence in the industry. She also plays a key role in planning and implementing regional and national DWC events.
In addition to her work in marketing, Ali has also been a freelance writer for over six years. She is passionate about helping people spread the word about the work they are doing and to help them succeed. She is putting that passion to work for DWC by developing educational resources and training opportunities to help keep our clients and partners at the top of the industry.
Laurie A. BoardmanDirector of Operations
Laurie was introduced to the retirement plan industry in 2005 and has never looked back. Throughout her career, she has been responsible for many of the tasks associated with plan administration.
While she enjoys them all, Laurie excels in the areas of asset reconciliation, non-discrimination testing, and government reporting. She considers herself fortunate to work in a field she truly enjoys.
Jessica W. WicklineManaging Consultant (Consulting Services)
Jessica joined the DWC team as a team leader with 10 years of industry experience. Over the last 10 years, her experience has focused on annual compliance and government filings, plan design, plan documents and amendments, and plan corrections available under the IRS and DOL.
Jessica loves that this industry is ever changing (it keeps you on your toes), noting that "it satisfies [her] urge to constantly learn and grow." However, she is most passionate about mentoring and training others who wish to develop a knowledge base of all things ERISA, whether it be a fellow colleague or client.
Jamelle MoodyManaging Consultant (Compliance Services) Jamelle enjoys what he does because it gives him the opportunity to take on complex calculations. He also loves the sense of accomplishment that he feels knowing that he has helped a plan sponsor or participant understand their retirement plan and potentially helped get them on the right track towards achieving their retirement goals.
Ellen PozekInvestment Advisor Solutions (Member of Management Team)
Having worked in various roles in the employee
J. Tyler WilsonRetirement Plan Consultant (Consulting Services - Member of Management Team)
As a team leader, J. Tyler has the pleasure of mentoring his team on issues related to plan compliance while also helping clients achieve their retirement plan goals.
The most enjoyable part of his day-to-day is being a part of a team of “pension geeks” that truly love what they do. It isn’t just a job with DWC, it’s a passion to deliver a service that we are all proud of.
Carmen M. VaughnRetirement Plan Consultant (Member of Management Team)
With over eight years of experience focusing on defined contribution plan administration, Carmen's experience includes non-discrimination testing, contribution calculations, trust accounting, preparation of government forms, plan conversions, and plan terminations.
Working through the complexities of plan administration makes her career both challenging and rewarding. Carmen enjoys being a resource for her clients and their advisors in helping them achieve their retirement plan goals and keeping their plans in compliance with IRS and DOL regulations.
Emily BarbeeRetirement Plan Consultant/Logistics Manager
Emily joined DWC as a retirement plan consultant where she works with plan sponsors to ensure that their retirement plan remains in compliance with all current laws and regulations. Prior to joining DWC, she worked as a new business coordinator designing defined contribution and defined benefit plans for companies of all sizes.
Helping plan sponsors implement their new retirement plan allowed Emily to gain an in-depth understanding of how to best meet a business owner’s needs. She enjoys working with plan sponsors and their advisors on every aspect of their retirement plan and is committed to providing outstanding customer service to all of her clients.
Karla BomgardnerIn Memoriam
We are deeply saddened to pass along the news that on Friday, July 6th, 2018 we lost our long-time friend and colleague Karla Bomgardner after a lengthy battle with cancer. Karla, who always had a kind word to offer, was well-liked by her co-workers, and we often received glowing feedback from clients and industry partners about how much they enjoyed working with her. She was committed to taking care of her clients and was never too busy to help a colleague. More importantly, though, Karla loved her family more than anything and there was no hiding how proud she was of her three children.
We laughed together; we cried together; and we shared family stories together. We will miss Karla very much.
If you are interested in knowing more about the services or wish to make a donation to the memorial fund, click here for more information.
Lucinda CharlesRetirement Plan Consultant Lucinda is a retirement plan analyst and part of DWC’s Distributions team. Using her extreme attention to detail, she reviews participants' loan and distribution requests to ensure they follow plan provisions and are valid for processing.
Sariah CicotteRetirement Plan Consultant Sariah came into the world of retirement administration after over a decade working in engineering. She has a lot of experience as a project administrator and with client management. She loves working with clients and helping them understand the intricacies of their plans.
Ricky DiazRetirement Plan Consultant Ricky began his career in retirement plans after graduating from Old Dominion University and strives to be a trusted, valued adviser to his clients on a daily basis. He enjoys leveraging the right combination of plan design and compliance knowledge to help business owners navigate the complex world of defined contribution plans.
Amber DunlapRetirement Plan Consultant (Distributions Team)
Amber originally started in the industry in 2003 and returned in 2019 after taking time off to focus on family. She enjoys being back in this ever-evolving field as part of DWC’s distributions team. Her high-level attention to detail and communication skills allow her build and support relationships with sponsors and advisors while working to ensure the needs of our clients are being met. She loves being a part of a fast-paced organization that is continually challenging the status quo in the industry.
Viviana FigueroaRetirement Plan Consultant
Viviana started in the retirement plan business assisting other plan administrators before moving into operations and investment advisor services. That broad background has provided Viviana with well-rounded experience and perspective in working with her clients.
She enjoys creating relationships with her clients and helping them to understand their plan and the benefits it offers to the company and their employees.
Sara FooteRetirement Plan Consultant (Member of Management Team)
Sara has worked as a retirement plan consultant for the past nine years, with experience in all areas of plan administration. Some highlights include non-discrimination testing, government forms preparation, employer contribution calculations, and technical support to plan sponsors.
She enjoys working alongside plan sponsors to assist them in maximizing their retirement benefit each year as well as providing support in answering their technical questions as they arise. Sara loves that this industry is always changing and there is always something new to learn.
Jaime’s background in public accounting, specifically the auditing of retirement plans, brought a unique perspective when she joined DWC as a retirement plan consultant. After working as a consultant for a brief time, she transitioned to become DWC’s controller. The experience she gained as a consultant, coupled with her in-depth accounting knowledge made this new role a perfect fit. She loves being able to provide support to DWC’s team and working with DWC’s clients and vendors.
Britton HallRetirement Plan Consultant Britton began his career in the retirement plan administration industry after graduating from the University of South Alabama, where he was a founding member of the Jaguar Investment Fund.
Armed with a lifelong affinity for solving puzzles, this self-professed "Excel nerd" relishes the opportunity to tackle even the most elaborate calculations. Whether he is turning a raw data set into a detailed analysis of your plan's operations or simply finding the right plan design options to meet your goals, Britton strives to provide individualized, high-quality service to each and every client.
Cassie HarperRetirement Plan Consultant
Cassie began her career in retirement plans as an associate at a recordkeeping firm, answering questions for clients, participants, financial advisors, and TPA firms. As she gained broader experience, Cassie transitioned into the role of consultant, learning how to calculate employer contributions, prepare audit packages, and prepare plan documents.
When she's not working with clients on their retirement plans, Cassie likes to read, paint, and garden.
Amanda HightowerPlan Implementation Specialist
Amanda joined DWC as a Plan Implementation Consultant in 2018 and works directly with the advisor and plan sponsor to ensure a seamless transition for clients new to DWC.
She has worked in the retirement industry since 2011, gaining experience in plan design, operations, compliance testing and daily administration. Amanda has spent most of her career in new business assisting plan sponsors with establishing or converting their retirement plans. She enjoys the complexity, fast-paced environment and immense importance of new business, as well as the constant exposure to new and complex plan design and a continuous opportunity to establish relationships with new sponsor and advisors.
Steven R. HowardRetirement Plan Consultant (Consulting Services - Plan Document Specialist)
Steven has been working in the retirement plan industry for over 20 years, gaining experience in many different aspects of retirement plan administration including operations, compliance testing, annual 5500 reporting, plan document preparation, and plan amendments.
Steven most enjoys working with new clients and providing them with any guidance they may need in understanding the various IRS regulations and plan provisions that relate to their retirement plan.
Leah JohnsonRetirement Plan Consultant Leah began her career in the retirement plan industry in 2011. After a few years working in investment
Ben JonesRetirement Plan Consultant During his time at DWC, Ben has worked with participant distributions, plan documents, Forms 5500 and many more aspects of our business. He greatly enjoys the problem-solving aspects involved in ensuring that each plan matches a client’s unique needs, and is happy to be able to provide this service as a retirement plan consultant.
Geralyn JonesRetirement Plan Consultant
Geralyn has worked in contribution and distribution processing since 2012 and is part of DWC’s distributions team. She’s able to use her full-service record-keeping experience to ensure that distribution requests follow plan provisions and are processed in an accurate and timely manner.
What she loves most about working at DWC being part of a team of diverse individuals who enjoy sharing their exceptional knowledge and experience with everyone. Being in an ever-changing and evolving industry, it’s important to be at a part of a company where everyone is able to constantly learn and grow. She finds great satisfaction in being surrounded by people who strive for excellence and who encourage each other to be nothing less than the best.
Joe MaestasRetirement Plan Consultant (Distributions Team) Joe works as part of the DWC Distributions Team and enjoys that the industry is constantly evolving and providing plenty of opportunities to learn something new. Being presented with challenges on a regular occurrence is what keeps him passionate about the industry and he takes a lot of pride in being considered as a go-to resource for clients and peers.
Morgan PaigeRetirement Plan Consultant DWC works with a broad array of businesses, and Morgan has enjoyed getting to know each client over the years. She loves the challenge of helping plan sponsors achieve their goals with their retirement plans. Above all, Morgan believes that retirement security is essential and is glad that she can help employers comply with the complex regulations that apply to their retirement
Shae RobinsonRetirement Plan Consultant
Shae was introduced to the retirement plan industry in 2012 and has gained experience in many aspects of plan administration. Specifically, she enjoys preparing strategic contribution allocations and fostering relationships with clients while serving as a technical resource. Above all, Shae takes pride in helping plan sponsors achieve their goals and meet their retirement plan needs.
The continuously evolving industry provides many new and exciting challenges creating learning opportunities that keep Shae energized in her current position. When she isn’t working, Shae is passionate about giving back to her community as a member of the Junior-League of Norfolk-Virginia Beach.
Tianna SchulzRetirement Plan Consultant
Tianna has been involved in the retirement plan industry since her graduation from Virginia Wesleyan University. Her experience includes non-discrimination testing, contribution calculations, participant distributions, preparation of government forms, plan conversions, and plan terminations. Tianna enjoys the problem-solving aspect of the industry, while acting as a resource to her clients.
Being an active member in her local community is one of her biggest enjoyments outside of her career. Tianna has held several positions in her local Junior League Chapter, Downtown 100 Committee, and works closely with her Alma Mater to assist current students. Most recently, Tianna was awarded the 2017 Millennial on the Move through Costal Virginia Business Magazine for her contributions to the community and her career.
Frank W. Thompson IIIRetirement Plan Consultant
After graduating from The University of Akron with a Bachelor’s in Accounting, Frank started his retirement plan industry career with a local TPA firm. Since that day he has continued to learn and be fascinated by the retirement industry as a whole. He loves that it is always evolving and sparking new conversations, and there is never a boring day.