Written by Keith Clark, Managing Partner
The end of the year is a time for reflection, and this year we have a lot to look back on.
We entered our 20th year of business this past May. Eleven years ago, we started our TPA practice with the goal of differentiating ourselves from the standard industry model. Our emphasis was understanding that we are a professional services firm, and that means providing consistently excellent service. Our clients, advisors, and recordkeeping service providers must always come first.
I never understood why I had to sit in a waiting room when I visited a doctor or dentist when I had a pre-established appointment. The old school service model where their time is more important than mine does not work anymore! We know our clients’ time is valuable and they should never have to wonder when we will respond to them or be in doubt about the status of their deliverables. This is why we developed the DWC Way - our service expectations and basic tenets:
- As originally published in our Q4 2019 newsletter. Didn't get it? Sign up here.