"The 401(k) service sector has evolved considerably since its introduction in the Revenue Act of 1978," writes DWC Partner Keith Clark in 401(k) Specialist.
A major catalyst of early change was, of course, the internet. But what about today?
Now that the advantages provided to early adopters of the internet are standard for every 401(k) service provider, what will push the industry forward? What do people care about in 2017?
Clark proffers areas to watch in "4 Interesting Trends In 401k Plan Service," including the return of "service, service, service" as king.