--- title: The Quest for Quality & Unconflicted Expertise description: The Quest for Quality & Unconflicted Expertise image: https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/PNG%20-%20with%20category%20name/hero_ii_png_category.png --- [![logo](https://www.dwc401k.com/hubfs/_global/logo.svg "logo")](https://www.dwc401k.com/) [![logo](https://www.dwc401k.com/hubfs/Dwc-2019/SVG/logo.svg "logo")](https://www.dwc401k.com/) [![Contribution Limits](https://no-cache.hubspot.com/cta/default/3113501/af3ae025-72b1-41fa-8855-5e196d6c26e4.png)](https://cta-redirect.hubspot.com/cta/redirect/3113501/af3ae025-72b1-41fa-8855-5e196d6c26e4) [![Log in](https://no-cache.hubspot.com/cta/default/3113501/3466ce37-58ba-4a93-bddb-0d4c8bb8ccbc.png)](https://cta-redirect.hubspot.com/cta/redirect/3113501/3466ce37-58ba-4a93-bddb-0d4c8bb8ccbc) [![services-icon1](https://www.dwc401k.com/hubfs/QOTW/March%202020/services-icon1.png) ## Plan Document A properly drafted document is the foundation of achieving the company's objectives and keeping the plan in operational compliance. ](https://www.dwc401k.com/services/plan-document) [![services-icon2](https://www.dwc401k.com/hubfs/QOTW/March%202020/services-icon2.png) ## Plan Compliance We have a fundamental understanding of how critical plan compliance is to both the IRS and Department of Labor. ](https://www.dwc401k.com/services/plan-compliance) [![services-icon3](https://www.dwc401k.com/hubfs/QOTW/March%202020/services-icon3.svg) ## Defined Benefits Services We work with business owners and investment advisors to determine what makes the most sense by providing a detailed cost benefit analysis. ](https://www.dwc401k.com/services/defined-benefits-services) [![services-icon4](https://www.dwc401k.com/hubfs/QOTW/March%202020/services-icon4.svg) ## Mergers, Aquisitions & Related Company Analysis The DWC team is well-versed enough in the nuances and is ready to help you navigate the situation. ](https://www.dwc401k.com/services/mergers-acquisitions-analysis) [![services-icon5](https://www.dwc401k.com/hubfs/QOTW/March%202020/services-icon5.png) ## Plan Corrections DWC's extensive experience with both the IRS and Department of Labor voluntary correction programs allows us to help you address just about any accident that might happen. ](https://www.dwc401k.com/plan-corrections) [![services-icon6](https://www.dwc401k.com/hubfs/QOTW/March%202020/services-icon6.png) ## Government Audits Being selected for an audit can feel overwhelming, but the process doesn't have to be. ](https://www.dwc401k.com/services/government-audits) ![service-right-icon](https://www.dwc401k.com/hubfs/QOTW/March%202020/service-right-icon.svg) ## Investment Advisor Support DWC has a long history of successfully partnering with investment advisors. We bring decades of experience, supported by the resources to deliver comprehensive solutions for your clients. Our consultants understand the importance of your relationships and will work seamlessly alongside your team. [![Learn More](https://no-cache.hubspot.com/cta/default/3113501/e8259ee4-7af4-4a93-8f14-6176b30c4ada.png)](https://cta-redirect.hubspot.com/cta/redirect/3113501/e8259ee4-7af4-4a93-8f14-6176b30c4ada) ## [ Categories ](https://www.dwc401k.com/blog) [### DWC Developments ](https://www.dwc401k.com/blog/topic/dwc-developments) [### Industry Insights ](https://www.dwc401k.com/blog/topic/industry-insights) [### Regulatory Round-Up ](https://www.dwc401k.com/blog/topic/regulatory-round-up) [### Cash Balance Corner ](https://www.dwc401k.com/blog/topic/cash-balance-corner) [### 401(k) Q&A ](https://www.dwc401k.com/blog/topic/401k-qa) [### Operational Overview ](https://www.dwc401k.com/blog/topic/operational-overview) [### Lessons from Litigation ](https://www.dwc401k.com/blog/topic/lessons-from-litigation) [### Pension Primer ](https://www.dwc401k.com/blog/topic/pension-primer) ## [ Articles ](https://www.dwc401k.com/blog) [![https://3113501.fs1.hubspotusercontent-na1.net/hubfs/3113501/Knowledge%20Center/Pillar%20Categories%202024/PNG%20-%20without%20category%20name/hero_pp_png.png](https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/PNG%20-%20without%20category%20name/hero_pp_png.png) ](https://www.dwc401k.com/blog/the-new-era-of-401ks-evaluating-private-equity-for-retirement-portfolios) ### [The New Era of 401(k)s: Evaluating Private Equity for Retirement Portfolios](https://www.dwc401k.com/blog/the-new-era-of-401ks-evaluating-private-equity-for-retirement-portfolios) [![https://3113501.fs1.hubspotusercontent-na1.net/hubfs/3113501/Knowledge%20Center/Pillar%20Categories%202024/PNG%20-%20without%20category%20name/hero_pp_png.png](https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/PNG%20-%20without%20category%20name/hero_pp_png.png) ](https://www.dwc401k.com/blog/why-the-simple-to-401k-transition-is-finally-simple) ### [Why the SIMPLE-to-401(k) Transition Is Finally… Simple](https://www.dwc401k.com/blog/why-the-simple-to-401k-transition-is-finally-simple) [![https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/SVG%20-%20with%20category%20name/hero_pp_category.svg](https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/SVG%20-%20with%20category%20name/hero_pp_category.svg) ](https://www.dwc401k.com/blog/decoding-the-alphabet-soup-whats-with-all-the-acronyms-part-6) ### [Decoding the Alphabet Soup: What’s With All the Acronyms | Part 6](https://www.dwc401k.com/blog/decoding-the-alphabet-soup-whats-with-all-the-acronyms-part-6) [![https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/SVG%20-%20with%20category%20name/hero_pp_category.svg](https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/SVG%20-%20with%20category%20name/hero_pp_category.svg) ](https://www.dwc401k.com/blog/decoding-the-alphabet-soup-whats-with-all-the-acronyms-part-5) ### [Decoding the Alphabet Soup: What’s With All the Acronyms | Part 5](https://www.dwc401k.com/blog/decoding-the-alphabet-soup-whats-with-all-the-acronyms-part-5) [![https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/SVG%20-%20with%20category%20name/hero_pp_category.svg](https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/SVG%20-%20with%20category%20name/hero_pp_category.svg) ](https://www.dwc401k.com/blog/decoding-the-alphabet-soup-whats-with-all-the-acronyms-part-4) ### [Decoding the Alphabet Soup: What’s With All the Acronyms | Part 4](https://www.dwc401k.com/blog/decoding-the-alphabet-soup-whats-with-all-the-acronyms-part-4) [![https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/PNG%20-%20with%20category%20name/hero_rr_png_category.png](https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/PNG%20-%20with%20category%20name/hero_rr_png_category.png) ](https://www.dwc401k.com/blog/in-case-of-emergency-dont-break-plan) ### [In Case of Emergency, (Don't) Break Plan!](https://www.dwc401k.com/blog/in-case-of-emergency-dont-break-plan) [![See all](https://no-cache.hubspot.com/cta/default/3113501/da389b32-e8ba-4681-ac07-738df4376a5b.png)](https://cta-redirect.hubspot.com/cta/redirect/3113501/da389b32-e8ba-4681-ac07-738df4376a5b) [!["Complete Control" with Recommended Contributions](https://www.dwc401k.com/hs-fs/hubfs/Blog/Cash%20Balance%20Corner/September%202020/CBC%20-%209.3.2020%20-%20Complete%20Control%20with%20Recommended%20Contributions_Retirement%20Plan%20Design.png?width=800&height=350&name=CBC%20-%209.3.2020%20-%20Complete%20Control%20with%20Recommended%20Contributions_Retirement%20Plan%20Design.png) ](https://www.dwc401k.com/blog/calculating-recommended-contributions-cash-balance-corner) ### ["Complete Control" with Recommended Contributions](https://www.dwc401k.com/blog/calculating-recommended-contributions-cash-balance-corner) [![“Cover Me” with the Pension Benefit Guaranty Corporation](https://www.dwc401k.com/hs-fs/hubfs/CBC-8.19-PBGC.png?width=800&height=350&name=CBC-8.19-PBGC.png) ](https://www.dwc401k.com/blog/cover-me-with-pbgc) ### [“Cover Me” with the Pension Benefit Guaranty Corporation](https://www.dwc401k.com/blog/cover-me-with-pbgc) [![10-Retirement-Compliance-Failures](https://www.dwc401k.com/hs-fs/hubfs/Blog/Blog%20Collateral%20-%20Old%20Designs/Blog%20Header%20Images_Old%20Watermarked%20Design/10-Retirement-Compliance-Failures.png?width=800&height=350&name=10-Retirement-Compliance-Failures.png) ](https://www.dwc401k.com/blog/10-common-retirement-plan-compliance-failures-found-by-the-irs) ### [10 Common Retirement Plan Compliance Failures Found by the IRS](https://www.dwc401k.com/blog/10-common-retirement-plan-compliance-failures-found-by-the-irs) [![2020 DOL Enforcement Stats: Is the Glass Half Full or Half Empty?](https://www.dwc401k.com/hs-fs/hubfs/Blog/Question%20of%20the%20Week/3.4.2021%20DOL%20Enforcement%20Blog.png?width=800&height=350&name=3.4.2021%20DOL%20Enforcement%20Blog.png) ](https://www.dwc401k.com/blog/2020-dol-enforcement-statistics) ### [2020 DOL Enforcement Stats: Is the Glass Half Full or Half Empty?](https://www.dwc401k.com/blog/2020-dol-enforcement-statistics) [![2020 Retirement Plan Tax Deductions - It's Not Too Late](https://www.dwc401k.com/hs-fs/hubfs/Blog%20-%204.15.2021%20-%202020%20Retirement%20Plan%20Deductions.png?width=800&height=350&name=Blog%20-%204.15.2021%20-%202020%20Retirement%20Plan%20Deductions.png) ](https://www.dwc401k.com/blog/2020-retirement-plan-deductions-not-too-late) ### [2020 Retirement Plan Tax Deductions - It's Not Too Late](https://www.dwc401k.com/blog/2020-retirement-plan-deductions-not-too-late) [![QOTW - 5.8.2018 - 401k Distribution Rules - After Taking a Hardship Distribution How Quickly Must a Participant Stop 401k Contributions - Plan Distributions](https://www.dwc401k.com/hs-fs/hubfs/Blog/Question%20of%20the%20Week/QOTW%202018/May%202018/QOTW%20-%205.8.2018%20-%20401k%20Distribution%20Rules%20-%20After%20Taking%20a%20Hardship%20Distribution%20How%20Quickly%20Must%20a%20Participant%20Stop%20401k%20Contributions%20-%20Plan%20Distributions.png?width=800&height=350&name=QOTW%20-%205.8.2018%20-%20401k%20Distribution%20Rules%20-%20After%20Taking%20a%20Hardship%20Distribution%20How%20Quickly%20Must%20a%20Participant%20Stop%20401k%20Contributions%20-%20Plan%20Distributions.png) ](https://www.dwc401k.com/blog/whats-happens-when-you-take-a-hardship-distribution) ### [401(k) Distribution Rules: After Taking a Hardship Distribution, How Quickly Must a Participant Stop 401(k) Contributions?](https://www.dwc401k.com/blog/whats-happens-when-you-take-a-hardship-distribution) [![See all](https://no-cache.hubspot.com/cta/default/3113501/270feba7-1532-4fb2-aaad-f6fc30d696e6.png)](https://cta-redirect.hubspot.com/cta/redirect/3113501/270feba7-1532-4fb2-aaad-f6fc30d696e6) - [DWC](https://www.dwc401k.com/blog/topic/dwc) - [Question of the Week (QOTW)](https://www.dwc401k.com/blog/topic/question-of-the-week-qotw) - [Retirement Plan Design](https://www.dwc401k.com/blog/topic/retirement-plan-design) - [401(k) Plan](https://www.dwc401k.com/blog/topic/401k-plan) - [News](https://www.dwc401k.com/blog/topic/news) - [Plan Compliance](https://www.dwc401k.com/blog/topic/plan-compliance) - [Plan Distributions](https://www.dwc401k.com/blog/topic/plan-distributions) - [Highly Compensated Employees](https://www.dwc401k.com/blog/topic/highly-compensated-employees) - [Nondiscrimination Testing](https://www.dwc401k.com/blog/topic/nondiscrimination-testing) - [Plan Correction](https://www.dwc401k.com/blog/topic/plan-correction) - [Legislation](https://www.dwc401k.com/blog/topic/legislation) - [Cash Balance](https://www.dwc401k.com/blog/topic/cash-balance) - [Fiduciary Responsibility](https://www.dwc401k.com/blog/topic/fiduciary-responsibility) [![See all](https://no-cache.hubspot.com/cta/default/3113501/6e4f2713-d231-4e2f-9509-351824dea8bd.png)](https://cta-redirect.hubspot.com/cta/redirect/3113501/6e4f2713-d231-4e2f-9509-351824dea8bd) Company ### The DWC Difference Meet our team, explore career opportunities, and learn how DWC partners with TPAs to grow. - [About Us Who we are and our story ](https://www.dwc401k.com/about) - [Join the 401k Experts Open roles and life at DWC ](https://www.dwc401k.com/about/careers) - [Mergers and Acquisitions Grow faster with DWC ](https://www.dwc401k.com/mergers-and-acquisitions) [![feature image](https://3113501.fs1.hubspotusercontent-na1.net/hubfs/3113501/Knowledge%20Center/Pillar%20Categories%202024/PNG%20-%20without%20category%20name/hero_pp_png.png) ](https://www.dwc401k.com/blog/the-new-era-of-401ks-evaluating-private-equity-for-retirement-portfolios) ### [![feature image](https://3113501.fs1.hubspotusercontent-na1.net/hubfs/3113501/Knowledge%20Center/Pillar%20Categories%202024/PNG%20-%20without%20category%20name/hero_pp_png.png) ](https://www.dwc401k.com/blog/why-the-simple-to-401k-transition-is-finally-simple) ### [![feature image](https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/SVG%20-%20with%20category%20name/hero_pp_category.svg) ](https://www.dwc401k.com/blog/decoding-the-alphabet-soup-whats-with-all-the-acronyms-part-6) ### [![feature image](https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/SVG%20-%20with%20category%20name/hero_pp_category.svg) ](https://www.dwc401k.com/blog/decoding-the-alphabet-soup-whats-with-all-the-acronyms-part-5) ### [![DWC News Update: The CARES Act: Federal Coronavirus Relief](https://www.dwc401k.com/hubfs/Blog/Mega%20Nav%20Featured%20Blog%20Image.png) ](https://www.dwc401k.com/blog/cares-act-federal-coronavirus-relief-dwc-news-update) ## [ The CARES Act: Federal Coronavirus Relief ](https://www.dwc401k.com/blog/cares-act-federal-coronavirus-relief-dwc-news-update) [ Back to Knowledge Center ](https://www.dwc401k.com/blog) ![The Quest for Quality & Unconflicted Expertise](https://www.dwc401k.com/hs-fs/hubfs/Knowledge%20Center/Pillar%20Categories%202024/PNG%20-%20with%20category%20name/hero_ii_png_category.png?width=800&name=hero_ii_png_category.png) # The Quest for Quality & Unconflicted Expertise [ Adam C. Pozek ](https://www.dwc401k.com/blog/author/adam-c-pozek) | Published: 02/9/2010 | [Industry Insights](https://www.dwc401k.com/blog/topic/industry-insights) In the last few days, there have been several new media reports of professional wrongdoing.  One describes a [CPA](http://www.webcpa.com/news/IRS-Suspends-CPA-for-Preparing-False-Tax-Returns-53217-1.html?ET=webcpa:e693:139659a:&st=email) suspended for preparing a false tax return.  [Another](http://www.investmentnews.com/apps/pbcs.dll/article?AID=/20100207/REG/302079986/1031/RETIREMENT) alleges a TPA firm provided conflicted advice when it referred clients to a CPA firm in which it held a stake.  Hopefully the allegations will turn out to be false, but these situations reinforce the importance of quality, unconflicted advice. Fortunately, there have been relatively few examples of egregious conflicts in our industry…at least not many have been exposed.  However, our industry has not done as thorough a job as it could to self-regulate.  We do not have standards of practice similar to those created for Enrolled Actuaries.  Unless individuals are Enrolled (Actuaries, Agents or Retirement Plan Agents), Attorneys or Accountants, they are not subject to oversight or rules of professional conduct.  Investment advisors must be licensed to engage in their trade, but the examinations deal more with securities knowledge than with the duties imposed on clients by ERISA.  One does not need to obtain any license or certification to hang out a shingle as a TPA, recordkeeper or consultant. It has surprised me how many colleagues have been outspoken against the application of [penalties](http://www.irs.gov/irb/2009-11_IRB/ar08.html) to those who inaccurately prepare Form 5500.  Some have been perplexed that they can no longer accept a client’s instruction that all employee contributions were timely deposited despite account statements that are clearly to the contrary.  Others are surprised to hear that instructing a client to back-date a plan amendment can amount to tax fraud.  Still others lament the coming fee disclosure regulations, because it will spell the end of retaining revenue sharing payments that far exceed what their fees would normally be. Just to set the record straight, I am not a fan of expanded government regulation.  I do, however, advocate our industry setting high ethical and quality standards for the work we do.  Not only is it the right thing to do, but it may also stave off potentially over-reactive government intervention.  As part of its financial services regulatory reform efforts, the House has already passed a measure that would create the [Consumer Financial Protection Agency](http://www.govtrack.us/congress/bill.xpd?bill=h111-4173), a new government agency whose jurisdiction would include otherwise unregulated plan service-providers. We must always act in the best interest of our clients and take advantage of every opportunity to demonstrate our commitment to quality. This could mean accepting responsibility for a mistake and correcting it rather than hiding it.  It may include voluntarily subjecting ourselves to rules of professional conduct by becoming [ERPAs](http://www.irs.gov/retirement/article/0,,id=185433,00.html) or devoting the time and effort to obtaining professional credentials like those offered by [ASPPA](http://www.asppa.org/Main-Menu/Knowledge/CertandCred.aspx) and [NIPA](http://www.nipa.org/education/APAAPRinfo.cfm). And lest there be any undisclosed conflicts, I am an ERPA and I am a member of ASPPA’s Board of Directors. - Share - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.dwc401k.com/blog/2010/02/09/the-quest-for-quality-unconflicted-expertise&title=The%20Quest%20for%20Quality%20&%20Unconflicted%20Expertise&picture=https://www.dwc401k.com/hubfs/Knowledge%20Center/Pillar%20Categories%202024/PNG%20-%20with%20category%20name/hero_ii_png_category.png&description=The%20Quest%20for%20Quality%20&%20Unconflicted%20Expertise) - [**](https://twitter.com/share?url=https://www.dwc401k.com/blog/2010/02/09/the-quest-for-quality-unconflicted-expertise&hashtags=) ## Browse categories [ DWC Developments ](https://www.dwc401k.com/blog/topic/dwc-developments) [ Industry Insights ](https://www.dwc401k.com/blog/topic/industry-insights) [ Regulatory Round-Up ](https://www.dwc401k.com/blog/topic/regulatory-round-up) [ Cash Balance Corner ](https://www.dwc401k.com/blog/topic/cash-balance-corner) [ 401(k) Q&A ](https://www.dwc401k.com/blog/topic/401k-qa) [ Operational Overview ](https://www.dwc401k.com/blog/topic/operational-overview) [ Lessons from Litigation ](https://www.dwc401k.com/blog/topic/lessons-from-litigation) [ Pension Primer ](https://www.dwc401k.com/blog/topic/pension-primer) [ Browse by Topic ](https://www.dwc401k.com/knowledge-center-topics) ## Subscribe to our newsletter ### Only the Best Retirement Industry Content Get our 401(k) and defined benefits content delivered directly to your inbox. Subscribe for Updates | Certificate of Fiduciary Excellence | | --- | | | #### As Featured In [![fl-wall-street-journal](https://www.dwc401k.com/hubfs/_global/footer-logos/fl-wall-street-journal.png) ](https://www.wsj.com/articles/how-to-manage-your-target-date-fund-after-retirement-1488769981) [![fl-the-hill](https://www.dwc401k.com/hubfs/_global/footer-logos/fl-the-hill.png) ](https://thehill.com/) [![fl-bloomberg-BNA](https://www.dwc401k.com/hubfs/_global/footer-logos/fl-bloomberg-BNA.png) ](https://www.bloombergbna.com/) [![fl-US-News](https://www.dwc401k.com/hubfs/_global/footer-logos/fl-US-News.png) ](https://money.usnews.com/investing/articles/2017-04-12/pros-and-cons-of-401-k-brokerage-options) [![fl-yahoo-news](https://www.dwc401k.com/hubfs/_global/footer-logos/fl-yahoo-news.png) ](https://www.yahoo.com/news/pros-cons-401-k-brokerage-options-135040365.html) [![fl-plan-sponsor](https://www.dwc401k.com/hubfs/_global/footer-logos/fl-plan-sponsor.png) ](https://www.plansponsor.com/cits-lower-fees-seen-as-an-advantage-over-mutual-funds/) ©   DWC - The 401(k) Experts | P.O. Box 241267, St. Paul, MN 55124 ### Sign up to receive insights from DWC